Privacy Policy

Last updated 17th June 2026.

This Privacy Policy explains how Soulful Holistic Therapies ("we", "us" or "our") collects, uses, stores and protects your personal information when you visit our website, contact us or use our services.

We are committed to protecting your privacy and processing your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you do not agree with this Privacy Policy, please do not use our website. If you have any questions, please contact us using the details provided below.

SUMMARY OF KEY POINTS

This summary provides an overview of how we use your personal information.

What personal information do we collect?

We collect the personal information you choose to provide when you contact us, complete a form on our website, book an appointment, purchase one of our services or a gift voucher.

Do we collect health information through the website?

No. We do not ask you to provide sensitive health information through our website.

If you become a client, relevant health information will be collected separately during your consultation and managed in accordance with our Client Privacy Policy.

How do we use your information?

We use your information to:

Respond to your enquiries.
Arrange appointments.
Send appointment confirmations and reminders.
Provide customer support.
Process payments where applicable.
Improve our website and services.
Comply with our legal obligations.

Do we share your information?

We do not sell or rent your personal information. We only share information where necessary to provide our services, where required by law, or with your permission.

How do we keep your information safe?

We use appropriate technical and organisational measures to protect your personal information. However, no internet transmission or electronic storage system can ever be guaranteed to be completely secure.

What are your rights?

You have rights under UK data protection law, including the right to access, correct or request deletion of your personal information in certain circumstances.

What information do we collect?
How do we use your information?
What lawful basis do we rely on?
When do we share your information?
Cookies
How long do we keep your information?
How do we keep your information safe?
Children's privacy
Your privacy rights
Changes to this Privacy Policy
Contacting us
How to make a complaint

1. WHAT INFORMATION DO WE COLLECT?

Personal information you provide

We collect personal information that you voluntarily provide when you:

Contact us via our website.
Send us an email.
Telephone or text us.
Book an appointment.
Purchase a treatment or gift voucher.
Subscribe to our newsletter or marketing communications.

The information you provide may include:

Your name
Email address
Telephone number
Postal address
Any information you include within your enquiry
Your preferred method of contact

We ask that all information you provide is accurate and that you notify us if your details change.

If you become a client of Soulful Holistic Therapies, additional personal and health information necessary to provide safe and appropriate treatment will be collected during your consultation. This information is managed separately under our Client Privacy Policy.

Payment Information

If you purchase a treatment or gift voucher online, payments are processed securely through our payment provider. We do not store your full payment card details.

Information collected automatically

Like most websites, we automatically collect limited technical information including:

IP address
Browser type
Device information
Website usage data

This helps us maintain website security and improve the performance of our website.

2. HOW DO WE USE YOUR INFORMATION?

We use your personal information to:

Respond to your enquiries.
Arrange appointments.
Send appointment confirmations and reminders by email or text message.
Provide information about our services.
Process payments.
Maintain our business records.
Improve our website and customer experience.
Protect against fraud and misuse.
Comply with legal and regulatory obligations.

Where you have specifically asked to receive marketing communications, we may occasionally send you information about our services. You can unsubscribe at any time.

Marketing Communications

Where you have chosen to subscribe to our newsletter or marketing emails, we will use your email address to send you occasional updates about Soulful Holistic Therapies, including news, wellbeing information, special offers, events and new services.

We will only send marketing communications where you have given your consent or where we are otherwise permitted to do so by law.

You can withdraw your consent and unsubscribe from our marketing emails at any time by clicking the 'Unsubscribe' link included in our emails or by contacting us using the details provided in this Privacy Policy.

If you choose to unsubscribe from marketing communications, we may still contact you regarding appointments, appointment reminders, cancellations, responses to enquiries or other service-related communications where necessary.

3. WHAT LEGAL BASIS DO WE RELY ON?

Under UK GDPR we process personal information using one or more of the following lawful bases:

Contract – where processing is necessary to provide the services you have requested.
Legitimate Interests – to manage and improve our business and communicate with you.
Legal Obligation – where required by law.
Consent – where we ask for your consent, such as marketing communications. You may withdraw your consent at any time.

4. WHEN DO WE SHARE YOUR INFORMATION?

We do not sell, rent or trade your personal information.

We may share your information with trusted third parties where necessary, including:

Website hosting providers.
Payment processors.
IT service providers.
Professional advisers where required.
Regulatory or legal authorities where required by law.

All third parties are required to process your information securely and only for the agreed purpose.

5. COOKIES

Our website uses cookies to improve your browsing experience and help the website function correctly.

Some cookies are essential for the operation of the website, while others help us understand how visitors use the site so that we can improve it.

Where required, you will be given the opportunity to accept or reject non-essential cookies when visiting our website.

You can also manage cookies through your web browser settings.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We only keep personal information for as long as necessary to fulfil the purposes for which it was collected or where required by law.

Website enquiries are retained only for as long as necessary to respond to your enquiry.

If you become a client, information relating to your treatment will be retained in accordance with our Client Privacy Policy.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

Where personal information is collected through our website, it is protected using secure systems and appropriate security measures provided by our website host and service providers.

Our website is hosted by Wix.com Ltd, which provides the online platform that enables us to offer our services. Wix maintains appropriate security measures to help protect information submitted through our website.

Access to personal information is restricted to those who need it for legitimate business purposes.

Although we take reasonable steps to safeguard your information, no method of transmitting data over the internet or electronic storage can be guaranteed to be completely secure. We therefore encourage you to take appropriate precautions when using the internet.

8. CHILDREN'S PRIVACY

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children through our website.

Where treatment is provided to a child or young person, personal information will be collected in accordance with our Client Privacy Policy and applicable legal requirements.

9. YOUR PRIVACY RIGHTS

Under UK data protection law you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where applicable.
Request restriction of processing.
Object to processing.
Request transfer of your information where applicable.
Withdraw consent where processing relies upon consent.

To exercise any of these rights, please contact us using the details below.

We will respond within one month.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.

The latest version will always be published on this website.

11. CONTACTING US

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Soulful Holistic Therapies - Caroline Baker

Email: info@soulfulholistictherapies.com

Telephone: 07720250731

Website: www.soulfulholistictherapies.com

12. HOW TO MAKE A COMPLAINT

If you have any concerns about how we collect, use or protect your personal information, please contact us in the first instance. We are committed to resolving any concerns promptly and fairly.

Soulful Holistic Therapies has a written Complaints Procedure. A copy is available on request and can be provided by email or by post.

If, after contacting us, you remain dissatisfied with how your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: www.ico.org.uk